Admin love, improvements to our reset password flows
At myTIPreport we strongly believe in small constant improvements. That philosophy allow us to deliver a ton of value to our customers over a course of a year. We recently performed some analytics and noticed that our top support ticket is to reset a password. We also noticed that unfortunately, due to the fact that many institutions spam filters block our system emails, it can be a very painful process for our users.
In order to alleviate this customer pain we have rolled out the ability for Program Administrators to perform a user password reset. When the administrator performs this action both the user and the admin receive an email with a temporary link. Having the admin have this information is critical because they can then forward the information to the user and unblock them without ever contacting us.