Admin love, improvements to our reset password flows

September 03, 2015 / Taylor Lafrinere

At myTIPreport we strongly believe in small constant improvements. That philosophy allow us to deliver a ton of value to our customers over a course of a year. We recently performed some analytics and noticed that our top support ticket is to reset a password. We also noticed that unfortunately, due to the fact that many institutions spam filters block our system emails, it can be a very painful process for our users.

In order to alleviate this customer pain we have rolled out the ability for Program Administrators to perform a user password reset. When the administrator performs this action both the user and the admin receive an email with a temporary link. Having the admin have this information is critical because they can then forward the information to the user and unblock them without ever contacting us.

You can learn more about our password reset options by visiting our support guides.